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与老外相处的方法二

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If you make a mistake obviously and cause great or minor harm to others, a sorry Im sorry. its my fault. (sorry, it's my fault). Usually, you can get the other's forgiveness. Even if he was really annoyed, he could at least be able to ease his emotions a little. Do a meaningless excuse, only add fuel to the flames, expand.
 
Sixth strokes to complain not vexatious
 
I have a complaint to make.
 
Sth. complain to people with indignant mood, probably very disgusted, but the result is just the opposite. The waiter mistaken the dish. The waitress forgot to tidy up your room. The goods you sent were not what you specified in the order. But anger doesn't solve the problem. It's more calm and undetermined to tell each other "I have a complaint to make." (I have a complaint.) And then tell him what happened.
 
Seventh recruiting materials must be full and complete
 
We have a pamphlet in english.
 
Specific items are often more convincing than oral descriptions. When the customer heard you say "we have a pamphlet in english." (we have English pamphlets.) Or "please take this as a sample" (please take this as a sample.) You will be interested in a lot of interest, and then ask you a lot of problems related to the product. If you usually have comprehensive data collection, can be. This is very favorable for business communication.

如果你明显地犯了错,并且对别人造成或大或小的伤害,一句充满歉意的“im sorry. its my fault."(对不起,是我的错。)通常能够获得对方的原谅。就算他实在很懊恼,至少也能稍微缓和一下情绪。做无谓的辩解,只能火上加油,扩大事端。

第6招 抱怨不是无理取闹

—i have a complaint to make.

以激愤的语气向人抱怨某事,很可能令人心生反感,而使结果适得其反。服务员上错了菜,旅馆女服务员忘了整理你的房间,送来的货物根本不是你订单上所指明的东西等情况,着实令人懊恼。但是生气并不能解决问题,不如心平气和而语气坚定地告诉对方 "i have a complaint to make.”(我有怨言。)然后告诉他所发生的事。

第7招 资料须充实完备

—we have a pamphlet in english.

具体的物品通常比口头描述更有说服力。当客户听到你说 "we have a pamphlet in english."(我们有英文的小册子。)或 "please take this as a sample"(请将这个拿去当样品。)时,一定会兴趣大增,进而问你许多和产品有关的问题。如果你平时资料搜集得全面,便能有问必答。这在商务沟通上是非常有利的。

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